Overview

Welcome to our paint store! We aim to provide you with the highest quality products and exceptional service. To ensure clarity and a smooth shopping experience, please take a moment to review our terms and conditions. By purchasing from our store, you agree to abide by the following policies.

General Terms

  1. Product Use: All products sold are intended for their specific use as outlined in the product documentation. We encourage customers to read and follow all manufacturer guidelines to ensure proper application and performance.
  2. Pricing: Prices are subject to change without notice. We strive for accuracy, but errors in pricing, descriptions, or availability may occur. In such cases, we reserve the right to correct any discrepancies.
  3. Product Availability: While we make every effort to keep our inventory updated, some items may become unavailable or discontinued. In such cases, we will notify you promptly and discuss alternative solutions.
  4. Color Variations: Due to differences in display settings and lighting, colors shown on our website or sample swatches may vary slightly from the actual product. It is advisable to test a small area or request a sample before purchasing large quantities.

Return Policy

We understand that occasionally, returns may be necessary. To maintain product integrity and ensure fairness, the following return policies apply:

  1. No Returns on Open Containers: Once a container has been opened, we cannot accept it for return. This policy ensures product quality and safety for all customers.
  2. No Returns on Tinted or Custom-Mixed Products: All sales of tinted or custom-mixed paint and coatings are final. Please double-check your order before confirming to ensure the desired color and specifications are correct.
  3. Return Eligibility for coatings and decorative materials: Returns are only accepted in cases of manufacturer defects or store errors. Examples include:
    • Defective or damaged product (e.g., leaking containers, coagulated paint).
    • Incorrect item provided by our store.
  4. Return Process: For eligible returns:
    • Notify us within 7 days of purchase or receipt of the product.
    • Provide proof of purchase, such as a receipt or order confirmation.
    • Return the item in its original, unopened condition, along with all packaging and labels intact.
  5. Inspection and Approval: Returned items will be inspected upon receipt. If the defect or error is confirmed, we will offer an exchange or refund as applicable.

Special Orders

Products that are special orders or not regularly stocked are non-refundable unless they arrive damaged or defective. Please ensure all details are accurate before placing a special order.

Exchanges

Exchanges may be offered for unopened, regularly stocked items within 14 days of purchase. Approval for exchanges is at the discretion of store management. Tinted and custom-mixed products are not eligible for exchange.

Refunds

Refunds, when applicable, will be processed using the original payment method. Please allow up to 7 business days for the refund to reflect in your account.

Manufacturer Warranties

Certain products may come with manufacturer warranties. For warranty claims, please refer to the manufacturer’s terms and contact them directly. We are happy to assist in providing documentation or receipts to support your claim.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately. We may request photos or additional information to assess the issue and determine the best resolution.

Liability

Our liability is limited to the replacement or refund of defective or incorrect items. We are not responsible for consequential damages or labor costs associated with the application or use of our products.

Store Policies

  1. Payment Methods: We accept major credit cards, debit cards, and cash. Personal checks are not accepted.
  2. Sales Tax: Applicable sales tax will be added to all orders, as required by law.
  3. Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash.

Amendments

We reserve the right to update or modify these terms at any time without prior notice. Changes will be effective immediately upon posting. Customers are encouraged to review this page regularly to stay informed.

Contact Us

If you have any questions or concerns about our terms and conditions, please contact us. Our team is here to assist you and ensure your satisfaction.
Thank you for choosing our paint store. We value your business and look forward to helping you bring your creative projects to life!